Dr Lock Shop
Shipping & Delivery Information
Dr Lock Shop provides Australia-wide delivery using Australia Post. We offer subsidised Standard and Express Post options to help keep shipping affordable, with clear information about dispatch, tracking and delivery.
Australia Post Shipping Options
We use Australia Post for our regular parcel deliveries. Customers can choose from the following options where available.
Standard Post
An economical delivery option for regular orders throughout Australia.
Suitable for customers who do not require Express Post. Delivery times depend on the destination and Australia Post.
Express Post
A faster transport option using Australia Post Express Post.
Express Post speeds up delivery after dispatch but does not guarantee immediate dispatch or next-business-day delivery.
Dr Lock Shop contributes towards postage costs to help keep shipping affordable for our customers. Our typical subsidised rates are approximately $9 for Standard Post and $13 for Express Post.
Australia Post may charge us more than the amount paid by the customer. Shipping rates may change due to parcel size, weight, destination or increases in Australia Post charges. The applicable price will be shown at checkout.
Large, Heavy & Oversized Products
Additional Freight May Be Required
Our subsidised postage rates are designed for regular-sized parcels. Some products are too large, heavy or bulky to be shipped at our standard subsidised rates.
Examples include key-cutting machines, heavy locksmith equipment and oversized security hardware.
In these cases, additional freight charges may be required to cover the actual cost of delivery.
Where possible, additional freight requirements will be stated in the product description. If extra freight is identified after your order has been placed, our team will contact you with the details.
We will advise you of any additional freight charges before proceeding with shipment. No extra payment will be collected without your approval.
If you do not wish to proceed, we can discuss alternative delivery arrangements or cancellation and a refund for the affected item.
Australian Deliveries Only
No International Shipping
Dr Lock Shop ships to addresses within Australia only.
We do not offer international shipping or delivery to destinations outside Australia.
Order Processing & Dispatch Times
We make every effort to dispatch orders as quickly as possible. Please allow up to 7 business days for dispatch, depending on stock availability, product preparation and supplier transfers.
Order Received
Your order is received and payment is confirmed.
Stock Preparation
Products are prepared or transferred from suppliers where required.
Dispatch
Your order is packed and handed to Australia Post.
Delivery
Australia Post transports your parcel to your nominated address.
The 7-business-day timeframe refers to preparing and dispatching your order. It does not include the delivery time taken by Australia Post.
Express Post does not shorten the time needed to obtain or prepare stock before dispatch.
Tracking Your Order
Tracking numbers are normally added to your Dr Lock Shop order status approximately 2–3 days after dispatch.
You can log into your account and view your order history to check for tracking updates. Once your tracking number is available, you can enter it on the Australia Post website to check your delivery progress.
Tracking information is generally updated within 2–3 days after dispatch. Your parcel may already be travelling through the Australia Post network before tracking details appear in your order history.
Delivery Instructions & Parcel Security
Signature Required
Where signature on delivery is selected or required, Australia Post may request a signature before handing over the parcel.
If nobody is available, Australia Post may arrange collection from a nearby post office or provide further delivery instructions.
Authority to Leave
Where available, customers may authorise Australia Post to leave their parcel in a nominated safe location.
Please ensure the delivery location is secure before requesting unattended delivery.
Missing parcel reports may require an investigation of the delivery records with Australia Post.
Authority to Leave can increase the risk of loss or theft. Responsibility for a missing parcel will be assessed according to the circumstances and applicable consumer law.
Missed Deliveries & Return to Sender
Missed Deliveries
If Australia Post cannot complete delivery, your parcel may be taken to a nearby post office for collection.
Please follow the collection instructions and collect the parcel within the required timeframe.
Return to Sender (RTS)
Parcels may be returned to Dr Lock Shop if an address is incorrect, delivery is unsuccessful or the parcel is not collected.
If the return is caused by an incorrect address or failure to collect, additional postage charges may apply before resending.
Where a delivery issue is caused by our error, we will arrange an appropriate resolution.
Stock Availability & Supplier Transfers
Large Product Range
Dr Lock Shop stocks and supplies a large range of locks, keys, door hardware and security products.
Some items may need to be transferred from our suppliers before dispatch. This may add to the handling time but does not automatically incur additional postage charges.
If we become aware of a significant delay or stock availability issue, our team will contact you with an update and discuss the available options.
Delivery Delays & Consumer Rights
Dispatch and delivery timeframes are estimates unless a specific timeframe has been agreed.
Delays may occur due to supplier availability, Australia Post disruptions or other circumstances. If your order is significantly delayed or not delivered, please contact us so we can investigate and arrange an appropriate resolution.
Nothing in these shipping terms excludes or limits your rights under Australian Consumer Law.
Need Help With Your Delivery?
For questions about dispatch, tracking, stock availability, additional freight or missing parcels, contact Dr Lock Shop with your order number.
Contact Dr Lock ShopEmail: mail@drlock.com.au
Phone: 02 9891 2345 | SMS: 0422 707 100
Dr Lock Shop | Locksmith Parramatta | Australia-wide shipping