Dr Lock Shop

We use customer information for legitimate business purposes, including:

• Processing and fulfilling orders
• Confirming payments and transactions
• Arranging postage and delivery
• Providing invoices and order updates
• Responding to product enquiries
• Managing returns and warranty claims
• Providing technical and customer support
• Reviewing trade account applications
• Maintaining website security
• Improving our products and services
• Meeting legal and accounting obligations

If you do not provide information necessary to process an order, we may be unable to complete your purchase or arrange delivery.

Protecting Security-Related Information

Some locksmith products and services require customers to provide key codes, lock details or other security-related information.

Dr Lock Shop does not routinely maintain a separate permanent database of customer key codes or keying records unless specifically requested or required for an agreed service.

Where key codes or security details are supplied during an order or correspondence, those details may remain in the relevant order, message or business records for a period of time.

We recommend that customers avoid sending unnecessary security-sensitive information and contact us if special record-keeping arrangements are required.

Our website uses cookies and related technologies to operate essential shopping functions and improve the customer experience.

Cookies may help us:

• Maintain your shopping cart
• Keep you signed into your account
• Remember website preferences
• Protect sessions and prevent misuse
• Understand website performance

We may use analytics services, including Google Analytics, to understand website visits and improve our online store.

You can manage or block cookies through your browser settings. Disabling essential cookies may prevent some shopping cart, account or checkout features from functioning correctly.

For information about Google's privacy practices, visit Google Privacy Policy .

We retain customer and order information for as long as reasonably required to operate our business, provide customer support and meet applicable legal obligations.

Certain transaction and accounting records may need to be retained for statutory record-keeping periods.

When personal information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate and lawful.

We may send important transactional messages relating to your orders, account, payments, delivery or customer support.

Promotional marketing communications will be sent in accordance with applicable Australian law and relevant consent requirements.

Where we send marketing emails, customers will have a way to unsubscribe or request that promotional communications stop.

Unsubscribing from marketing does not prevent us from sending essential messages about your orders or account.

Our online store may use third-party providers for payment processing, website hosting, analytics, communications and technical services.

Some providers may operate systems or process information outside Australia. Overseas processing or disclosure may occur depending on the services used.

Where applicable, we take reasonable steps to protect personal information and meet relevant Australian privacy requirements.

External websites and service providers have their own privacy policies. We encourage customers to review those policies when using external services.

Dr Lock Shop is a specialist retail website intended primarily for adult customers.

We do not knowingly seek personal information from children for independent purchasing accounts.

If a parent or guardian believes a child has provided personal information inappropriately, please contact us so we can review the matter.

If you have a concern about how Dr Lock Shop has collected, used, stored or disclosed your personal information, please contact us by email.

Include a description of your concern and any relevant details. We will review the matter and respond within a reasonable timeframe.

Where the Australian Privacy Principles apply, you may also be able to make a complaint to the Office of the Australian Information Commissioner after giving us an opportunity to resolve your concern.

Further information: www.oaic.gov.au