Dr Lock Shop
DR LOCK SHOP – TERMS AND CONDITIONS OF SALE
These Terms and Conditions apply to all sales made through the Dr Lock Shop website at www.drlock.com.au/store By placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not proceed with your purchase.
GENERAL Most items are held in stock. Where an item is not available, it will be ordered from the manufacturer. Orders generally take up to 7 days to process. Some manufacturers may take up to 14 days to supply stock, with additional delivery time required to send the item to you. If your order is expected to take longer than two weeks, we will notify you via email. All orders are processed as quickly as possible. Email or phone enquiries will not speed up order processing.
PRICING AND ORDER ACCEPTANCE Due to the large number of products (over 18,000 items) and frequent supplier price changes, all prices are subject to change without notice. While we make every effort to ensure pricing is accurate, errors or outdated pricing may occur. By placing an order, you acknowledge and agree that all orders are subject to review and acceptance prior to dispatch. If a product is listed with an incorrect, outdated, or non-current price, we reserve the right to cancel the order at any time before dispatch. In such cases, the order will not be fulfilled and a full refund will be issued. We are not obliged to supply goods at an incorrect or outdated price. No contract for the supply of goods is formed until the order has been confirmed and dispatched.
PAYMENT Payment must be received in full before any goods are dispatched. PayPal payments may take up to 2 days to clear. Bank deposits may take up to 5 working days. Cheques and money orders may take up to 8 working days to clear.
DELIVERY We use Australia Post or courier services to deliver goods. If express shipping is selected, the order will be sent via express once it has been processed and dispatched. Processing times still apply, and orders may take up to 7 working days before dispatch. You may be required to sign for delivery and provide identification. If you select “Authority to Leave” (ATL or “Ok to Leave”), you accept full responsibility for the order once delivered. We do not provide refunds or replacements for items that are lost or stolen after delivery when ATL has been selected. If signature delivery is selected and the item is not delivered, we will resend or refund the order. Insurance is optional unless the order value exceeds $200, in which case insurance is compulsory. We are not responsible for goods lost in transit. We take reasonable care to package all items securely.
RETURNS AND REFUNDS Returns are only accepted with prior approval. Goods must be unused, unopened, and in original condition, and must be returned within 30 days of delivery. All approved returns are subject to a 50% handling fee, excluding postage and GST. Postage costs are non-refundable. Special order or made-to-order items are non-returnable and non-refundable. Electronic goods are non-returnable unless confirmed faulty and approved by us. If you order the wrong item or change your mind, the refund will be reduced by 50% plus postage. All products must be installed by a licensed and qualified tradesperson. Goods not installed by a qualified tradesperson are non-refundable. You must contact us and receive approval before returning any goods. Contact: shoprefund@drlock.com.au
CLAIMS Claims for incorrect or missing items must be made within 10 days of delivery. We reserve the right to reject claims where returned goods do not match the original shipment weight.
DISCOUNTS Bulk discounts will be listed on product pages where applicable. For additional discount enquiries, contact bulkorder@drlock.com.au
SPECIAL ORDERS All special order items are non-refundable and non-returnable.
COLLECTION AND NON-PAYMENT We reserve the right to engage debt collection services for any unpaid goods. This includes recovery of the full amount owing, plus any associated fees and charges.
WARRANTY If a product is faulty, it will be returned to the manufacturer for assessment. If approved, a replacement will be provided. Warranty is provided by the manufacturer and is subject to their terms and discretion.
SAFETY AND LIABILITY All goods must be installed and used in accordance with instructions. We accept no responsibility for damage, injury, or loss caused by incorrect installation, misuse, or failure to follow instructions.
RESTRICTED TOOLS Certain locksmith tools are restricted and are only available to licensed locksmiths. You must provide a valid security licence. Orders without proper verification will be cancelled.
KEY MACHINES Key machines are available for purchase by the general public. Improper use may be dangerous. All safety precautions must be followed.
FIRE RATED PRODUCTS Only products clearly stated as fire-rated in the product description should be considered fire-rated. If unsure, you must contact us prior to purchase.
FINAL AGREEMENT By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions.